Refund & Return Policy – Pinefun

At Pinefun, your satisfaction matters to us. We want you to shop with confidence, and if a purchase does not meet your expectations, our team is ready to assist.

Please review this Refund & Return Policy before initiating a return or refund request.

1. Return Window

Customers may submit a return request within 30 days after receiving their order.

Returned products must satisfy the eligibility requirements outlined in this policy. Requests received after the 30-day period may be declined unless applicable law provides otherwise.

If you encounter a problem with your purchase, we encourage you to contact our customer service team promptly.

2. Return Conditions

Unless otherwise specified, eligible items must meet the following requirements:

• Be unworn, unwashed, and unused

• Be free from damage and in good condition

• Have no stains, odors, makeup, deodorant, perfume, pet hair, or other signs of use

• Retain all original tags

• Include the original packaging when reasonably possible

• Be suitable for resale

Pinefun may decline a return if the product does not satisfy these requirements.

You may try on clothing to check the fit, provided it remains clean, undamaged, and otherwise in its original condition. Please avoid wearing items for extended periods before deciding whether to return them.

3. Starting a Return

You must contact our customer service team and obtain return instructions before sending any merchandise back.

Customer Service Email:
service@pinefun.com

Please include the following details in your request:

• Full name

• Order number

• Email address used at checkout

• Name or description of the item you wish to return

• Reason for the return

• Clear photos or videos if the item is damaged, defective, or not what you ordered

Our team will assess your request and explain the next steps where applicable.

Please wait for our instructions before shipping anything back. Packages returned without authorization may not be accepted or processed.

4. Authorized Return Address

The correct return destination may differ from the address printed on your original parcel. For this reason, please obtain the approved return address directly from our customer service team before mailing a return.

Do not send returned products to:

• The original shipping-label address

• A carrier's warehouse

• A local post office

• Any other location not expressly authorized by our team

Items sent to an unapproved address may be delayed, refused, lost, or ineligible for a refund.

5. Items That Cannot Be Returned

Some products may be excluded from returns for hygiene, safety, personalization, or other legitimate reasons. Depending on the product and applicable law, exclusions may include:

• Underwear

• Lingerie

• Swimwear without an intact hygiene seal

• Earrings and pierced jewelry

• Personalized or customized products

• Merchandise identified as final sale

• Gift cards

• Products that have been worn or washed

• Products with removed or damaged tags

• Items damaged after delivery through misuse

• Products showing signs of wear, stains, odors, or alterations

Any mandatory consumer rights provided by applicable law remain unaffected.

6. Final Sale Merchandise

Items labeled “Final Sale,” “Non-Returnable,” or with comparable notices are generally not eligible for return or exchange, except where the product arrives damaged, defective, or incorrect, or where applicable law requires a different outcome.

Please check the relevant product listing and its conditions before purchasing final-sale merchandise.

7. Sizing and Fit Issues

Sizing can differ across designs and styles. We recommend checking the size chart and product measurements carefully before completing your purchase.

If you receive the size you ordered but it does not fit as expected, you may request a return within the permitted return window, provided the item meets the applicable return conditions.

For fit-related returns, the customer is generally responsible for return postage unless Pinefun sent the wrong item or applicable law provides otherwise.

8. Product Color Variations

We make reasonable efforts to present product colors as accurately as possible. However, the color you see may differ slightly from the actual item because of screen settings, device displays, lighting, photography, fabric texture, or production-batch variations.

Minor differences caused by these factors are not generally treated as product defects.

If the item appears substantially different from the product shown or ordered, please contact us and provide clear photos so we can review the matter.

9. Damaged or Defective Products

Please notify us as soon as reasonably possible if your order arrives damaged or contains a defective item.

To help us assess the issue, provide:

• Your order number

• A description of the problem

• Clear photographs showing the damage or defect

• A video if needed to demonstrate the issue

• Photos of the shipping package if it was damaged during transit

We may request additional details when reasonably necessary to investigate.

If we confirm that the damage or defect is attributable to Pinefun or the shipment, we will determine an appropriate resolution based on the circumstances and applicable law. Possible remedies may include a replacement, refund, partial refund, or another suitable solution.

10. Incorrect Merchandise

If you receive a product that does not match your order, including an incorrect product, size, color, or style, please contact our customer service team promptly.

Where possible, include photographs of the item received along with its product label or packaging.

Once we have reviewed and verified the issue, we will provide instructions for resolving it.

11. Missing Products in an Order

Orders containing multiple items may occasionally be dispatched in separate parcels.

Before reporting an item as missing, please review your shipping confirmation emails, check every tracking number associated with your order, and confirm whether your purchase was divided into multiple shipments.

If all associated parcels have been delivered but an item is still missing, contact us with your order number and details of the item concerned.

12. Return Postage and Shipping Charges

Unless a return results from a confirmed defect, shipping error, or incorrect item supplied by Pinefun, customers are generally responsible for return shipping costs.

Examples include returns due to:

• A change of mind

• No longer wanting the item

• Selecting the wrong size

• Selecting the wrong color

• Personal fit preferences

• Style preferences

Original shipping charges are generally non-refundable unless required by applicable law.

If a verified issue was caused by us, return shipping arrangements will be handled according to the instructions provided by our customer service team and applicable legal requirements.

13. Shipping Returns Safely

We recommend using a dependable shipping service that provides tracking for returned merchandise.

Please retain your postage receipt, tracking number, and proof of shipment until the return has been resolved.

When a customer independently arranges return shipping, Pinefun cannot guarantee delivery or accept responsibility for parcels that are lost, misdirected, damaged, or not delivered to the authorized return destination.

14. Packaging Returned Items

Please pack items securely to protect them during transit. You may use the original packaging or another suitable protective package whenever possible.

Damage caused by insufficient packaging during return shipping may affect eligibility for a full refund, subject to applicable law.

15. Return Review and Inspection

When a returned item reaches us, it will be inspected to determine whether it meets the return requirements.

The review may consider:

• Overall product condition

• Signs of wear or use

• Attached tags

• Packaging and included accessories

• Stains or odors

• Damage

• Whether the item matches the return request

• Compliance with the eligibility conditions

We will notify you after the inspection whether the return has been approved or declined.

16. Refund Timeline and Processing

Approved refunds are generally sent to the original payment method used for the order.

The time it takes for a refund to appear may vary depending on your bank, card issuer, payment provider, or chosen payment method.

Once Pinefun issues the refund, additional processing time may be required before the funds become available in your account. We do not control processing schedules set by banks or payment providers.

17. Refund Calculation

For an approved return, the refund will generally reflect the amount actually paid for the eligible returned product, subject to any deductions permitted by applicable law.

Original shipping fees, return postage, customs duties, taxes, and other external charges may not be refundable unless the return results from an error attributable to Pinefun or the law requires reimbursement.

Any promotional discounts applied to the original order will be taken into account when calculating the refund.

18. Partial Refunds

A partial refund may be appropriate in certain circumstances, subject to applicable law.

Examples may include:

• An item returned with signs of use

• Missing packaging or accessories

• Damage that occurred after delivery

• A product that is no longer in its original condition

Any adjustment will be assessed reasonably and in accordance with applicable legal requirements.

19. Exchanges

Direct exchanges depend on current inventory and operational availability.

If you would like a different size, color, or style, please contact our customer service team to discuss the available options.

Depending on the circumstances, returning the original item under this policy and placing a new order may be the most practical approach. We cannot guarantee that the requested replacement will remain in stock.

20. Cancelling an Order

If you need to cancel an order, please contact us as soon as possible.

We will try to accommodate your request if the order has not entered processing or shipping. However, cancellation may no longer be possible after an order has been processed, packed, handed to a carrier, or dispatched.

If the order cannot be cancelled, you may need to receive the parcel first and then submit a return request in accordance with this policy.

21. Changes to Submitted Orders

Please verify all order details before completing checkout.

Once processing has begun, we may be unable to change the product, size, color, quantity, shipping address, or recipient information.

If you discover an error, contact us immediately. We will make reasonable efforts to help, but changes cannot be guaranteed.

22. Refused or Unclaimed Deliveries

If a parcel is refused, left unclaimed, or returned because the recipient does not accept or collect it, additional shipping or handling charges may apply where legally permitted.

We recommend contacting our team before refusing a delivery.

A refused parcel does not automatically qualify for an immediate refund. We may need to wait until the package returns and can be inspected before deciding how to proceed.

23. Inaccurate or Incomplete Shipping Details

Customers are responsible for providing accurate and complete delivery information.

An incorrect or incomplete address, postal code, apartment or unit number, or recipient detail may cause a parcel to be delayed, returned, or lost.

If a parcel is returned because of inaccurate information supplied by the customer, additional shipping charges may apply if another delivery is requested, where permitted by law.

24. Tracking Shows Delivered but the Parcel Is Missing

If the tracking page indicates delivery but you cannot find your package, please check your mailbox, front or side entrance, porch, garage, parcel locker, reception area, building management office, neighbors, and other household members.

You may also contact the shipping carrier directly for additional delivery details.

If the parcel remains missing, contact our customer service team. We will review the available tracking and shipping information to help determine the next steps.

25. Shipments That May Be Lost

If tracking information suggests that a parcel may have been lost during transit, please contact us with your order details.

We may need to open an inquiry with the carrier before deciding on an appropriate resolution. The time required for an investigation may vary according to the shipping provider and destination.

26. Customs Duties and Import Fees

International orders may incur customs duties, import taxes, or other charges imposed by the destination country.

Where these charges are the customer's responsibility, Pinefun generally cannot refund them.

If a parcel is refused because the recipient does not wish to pay applicable customs or import fees, any refund may be subject to return shipping expenses or other permitted charges, in accordance with applicable law.

27. Orders Purchased with Promotions

If a purchase used a discount code, promotional offer, bundle discount, buy-more-save-more deal, or another special offer, the refund will generally be calculated using the actual amount paid for the returned item after applicable discounts.

The monetary value of a promotional discount cannot be refunded separately as cash.

28. Bundle and Buy-One-Get-One Offers

Returns involving bundle deals or multi-item promotions are subject to the terms of the relevant offer.

If returning only part of a discounted order means the remaining items no longer qualify for the original promotion, the refund may be recalculated based on the applicable price of the items retained, where permitted by law.

29. Payment Disputes and Chargebacks

If you have a concern about an order, we encourage you to contact our customer service team first so we can review the situation and attempt to resolve it appropriately.

If you have already initiated a chargeback or payment dispute through your bank or payment provider, the matter may need to proceed through that provider's dispute-resolution process.

Pinefun will cooperate with legitimate dispute procedures and provide relevant order or delivery records when necessary.

30. Refunds to the Original Payment Method

For security reasons, approved refunds are normally issued to the original payment method. We generally cannot redirect a refund to a different credit card, another bank account, or another person's payment account.

If your original payment method is no longer available, please contact your bank or payment provider for guidance.

31. Delayed or Missing Refunds

If we have confirmed that a refund was issued but the funds have not appeared, please take the following steps:

1. Check your bank or payment account.

2. Contact your card issuer or payment provider.

3. Allow the applicable processing period to pass.

If the refund is still missing after the provider's usual processing timeframe, contact us with your order number so we can assist further.

32. Fair Use of the Return Policy

Pinefun may review unusual or excessive return activity to help protect customers and maintain a fair shopping environment.

Where permitted by law, we reserve the right to decline a return if there is evidence of fraud, intentional product damage, repeated misuse of the return process, worn merchandise presented as unused, product alterations, false claims, or manipulation of promotional offers.

This section does not limit any legitimate consumer rights.

33. Statutory Consumer Rights

This policy is intended to be applied together with applicable consumer protection laws.

Nothing in this policy is intended to exclude, limit, or waive a consumer right that cannot legally be excluded, limited, or waived. Any additional mandatory rights available under local law continue to apply.

34. Policy Updates

We may revise this Refund & Return Policy from time to time to reflect changes to our services, operating procedures, shipping arrangements, legal obligations, or consumer protection requirements.

The latest version will be published on our website at www.pinefun.com. We encourage customers to review the policy before placing an order.

35. Contact Us

For assistance with returns, refunds, damaged products, incorrect items, or other order-related concerns, please contact the Pinefun customer service team.

Website: www.pinefun.com

Customer Service Email:
service@pinefun.com

To help us handle your request efficiently, please include your full name, order number, checkout email address, product name, reason for contacting us, and clear photos or videos where relevant.

For your security, do not email full credit card numbers, PINs, passwords, or other sensitive payment credentials.

We will review your inquiry and provide appropriate assistance in accordance with this policy.

Thank you for choosing Pinefun.